Privacy Policy - Impello

Introduction

Impello ("we," "our," or "us") provides a mobile fitness training app, an Apple Watch companion app, a website, and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Services across the mobile app, the Apple Watch companion, the website, and related services.

By using the Services, you acknowledge that you have read this Privacy Policy.

Information We Collect

A. Account Information

Email address
Authentication and login metadata (such as one-time codes and sign-in events)
User account identifier
Subscription and entitlement status, if applicable

B. Workout and App Data

Workout sessions you log
Exercises, sets, reps, and weights
Set completion status
Saved workouts and templates
Custom exercises you create
Exercise order within a session or template
Training history
Progress metrics derived from logged training
Rest timer state and events, where applicable
App preferences such as units (lbs/kg), appearance (light/dark/system), haptics, and quick logging settings

C. Apple Watch and Health-Related Data

If you use the Apple Watch companion and grant permission, Impello may access limited Apple Health data, such as heart rate during active workout sessions. This data is used to display workout-related information in the app and on Apple Watch.

Apple Health data is accessed only with your permission through Apple's permission system. You can change Apple Health permissions at any time in your device settings. Impello does not use Apple Health data for advertising, marketing profiling, or sale to third parties.

D. Device, Usage, and Diagnostics Data

Device type
Operating system
App version
Crash data
Diagnostics and performance data
Limited app usage information, such as feature usage and session activity

E. Subscription and Transaction Information

Subscription status
Renewal status
Transaction identifiers
Entitlement data
Purchase dates
App Store purchase metadata

Impello does not store full payment card details. Payments made through Apple are processed by Apple and are subject to Apple's privacy practices.

F. Communications

Support requests
Feedback you submit
Service-related communications, such as login codes, account notices, security messages, subscription updates, and important changes to the Services

How We Use Information

Provide, operate, and maintain the Services
Authenticate users and secure accounts
Sync workout and account data across your devices
Power workout logging, saved workouts, progress tracking, rest timers, and Apple Watch features
Display permitted heart rate and session information
Manage subscriptions and entitlements
Provide customer support
Improve performance, reliability, and usability
Detect, prevent, and address fraud, abuse, security issues, and technical problems
Comply with legal obligations
Enforce our agreements and policies

Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar laws apply, we rely on the following lawful bases for processing personal information:

Performance of a contract— for example, providing account access, workout logging, sync, and subscriptions.
Legitimate interests— for example, security, diagnostics, support, and product reliability.
Consent— for example, Apple Health permissions and optional communications, where applicable.
Legal obligations— for example, tax, accounting, compliance, and lawful requests.

How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

Service providers who help us operate the Services, including hosting, database storage, authentication, analytics, diagnostics, subscription management, customer support, infrastructure, and security.
Legal compliance and protection, such as to comply with applicable law, respond to lawful requests, enforce our terms, or protect our rights, users, or the public.
Business transfers, such as in connection with a merger, acquisition, financing, reorganization, or sale of assets.
With your direction or consent.

Health and Fitness Data

Impello is a fitness logging tool. It is not a medical service, medical device, or substitute for professional advice. Health-related data shown in the Services, including heart rate, is for general fitness tracking only.

Apple Health data is only accessed with your permission. Impello does not use Apple Health data for advertising or sale.

Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain your account, preserve your workout history, comply with legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements. Retention periods may vary by the type of information and the purpose for which it was collected.

After deletion, limited information may be retained where required or permitted for legal, security, fraud prevention, accounting, dispute resolution, or compliance purposes.

User Privacy Rights

Subject to applicable law, you may have the following rights regarding your personal information:

Access
Correction
Deletion
Restriction of processing
Objection to processing
Portability or export
Withdrawal of consent where processing is based on consent

These rights may be limited by applicable law. To exercise these rights, contact us at privacy@impello.fit.

European Privacy Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have rights under the GDPR or UK GDPR to access, rectify, erase, restrict or object to processing of, or port your personal information, and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority.

California Privacy Notice

This section provides additional information for California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA").

Categories of Information Collected

Identifiers, such as email address and account identifier
Customer account records
Commercial and subscription information
Internet or other electronic network activity information
Device and diagnostics data
User-generated fitness data, such as workout logs, sets, reps, weights, and saved workouts
Sensitive personal information where applicable, such as health-related data (for example, heart rate) when permission is granted

Sources

You, directly
Your device
Service providers
Apple and other platform providers
Subscription and payment providers

Purposes

We use this information for the purposes described in "How We Use Information" above.

Disclosures

In the preceding 12 months, we may have disclosed personal information to service providers and contractors for business purposes as described in this Privacy Policy.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

California Rights

Right to know and access
Right to delete
Right to correct
Right to non-discrimination for exercising your rights
Right to limit use and disclosure of sensitive personal information, where applicable

We may need to verify your identity before responding to a request. Authorized agents may submit requests where allowed by law. To exercise California rights, contact us at privacy@impello.fit.

International Data Transfers

Your information may be processed and stored in countries other than the country in which you reside. Where required by applicable law, we use appropriate safeguards in connection with such transfers.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Services are not intended for children under 13, or the minimum age required by applicable law in your jurisdiction. If you believe a child has provided us with personal information, please contact us at privacy@impello.fit so we can take appropriate action.

Third-Party Services

The Services rely on third parties, which may include Apple and the App Store, hosting and database providers, authentication providers, analytics and diagnostics providers, and subscription providers. Their practices are governed by their own privacy policies and terms.

Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above, and where appropriate, provide additional notice through the Services or by email. Your continued use of the Services after changes take effect indicates your acknowledgment of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@impello.fit